This Return & Refund Policy outlines the conditions under which refunds, replacements, or cancellations are issued for purchases made on www.aptechka.store. This website and its operations are managed by BALTO EXPRESS LLC (the “Company,” “we,” “us,” or “our”).
Due to the healthcare, pharmaceutical, and sensitive nature of our product catalog, and in strict compliance with international health and safety regulations, all sales of medical, pharmaceutical, and health-related products are final.
By completing a purchase on our Site, you explicitly acknowledge and agree to the terms outlined below.
1. STRICT NO-RETURN POLICY FOR HEALTH PRODUCTS
In accordance with global sanitary standards, health and pharmaceutical products cannot be returned, exchanged, or resold once they have been dispatched from our facility. We cannot accept returns of products due to a customer changing their mind, ordering the incorrect dosage, or no longer requiring the product. Please review your cart details thoroughly before submitting your payment.
2. EXCEPTIONS: ELIGIBILITY FOR REFUNDS OR REPLACEMENTS
We will gladly issue a full refund or arrange a free replacement shipment only under the following specific circumstances:
- Damaged or Defective Items: If a product arrives with compromised original sealing, physical damage, or defects that render it unsafe for use.
- Incorrect Order Fulfillment: If our logistics team accidentally shipped the wrong product, incorrect dosage, or incorrect quantity.
- Confirmed Lost Shipments: If the postal or courier service officially confirms that the package was lost in transit before it was successfully delivered to your designated address.
3. HOW TO LODGE A CLAIM
If your order qualifies for a refund or replacement under Section 2, you must complete the following steps within 48 hours of package delivery:
- Send an email to [email protected] with your official Order Number in the subject line.
- Provide a brief explanation of the issue (e.g., damaged item, wrong product).
- Mandatory Proof: You must attach clear, high-resolution photographs showing the shipping label, the outer box, and the condition of the damaged or incorrect items.
Failure to contact us or provide photographic evidence within 48 hours of delivery will result in the automatic denial of your claim.
4. EXCLUSIONS FROM REFUNDS (CUSTOMS & SHIPPING ADDRESSES)
BALTO EXPRESS LLC will not authorize a refund, store credit, or reshipment under any circumstances if:
- Customs Enforcement: The shipment is delayed, held, opened, seized, or destroyed by the customs authorities or border protection of the destination country. Complying with local pharmaceutical import restrictions and paying necessary import duties is the sole responsibility of the customer.
- Incorrect Delivery Information: The customer supplied an incorrect, incomplete, or invalid shipping address, or failed to collect the package from the local post office after a delivery attempt.
5. REFUND PROCESSING TIME
Once your claim is reviewed and formally approved by our compliance team, a refund will be triggered immediately.
- All refunds are processed automatically back to the original credit card or payment method used during checkout.
- Depending on your financial institution or bank, the credited funds typically appear in your account within 7 to 14 business days. We cannot issue refunds to alternative bank accounts or different credit cards.
6. CORPORATE CONTACT INFORMATION
For any questions regarding your order status, claims for damaged items, or policy definitions, please reach out to our corporate headquarters:
BALTO EXPRESS LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702, USA
Email: [email protected]
Phone: +1 727 4569739
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702, USA
Email: [email protected]
Phone: +1 727 4569739